Shipping & Returns
Last updated: 13 July 2026
This page explains how HEVERLE LTD ("Heverle", "we", "us", or "our") ships your order and how returns work. For full return terms, please see our Refund Policy.
1. Free shipping
Every order ships with free standard shipping. There are no hidden handling fees — the price you see at checkout is the price you pay.
2. Order processing
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email when your order is placed and a second email with tracking details once your order ships.
3. Delivery times
Estimated delivery times after dispatch are:
- Domestic (United States): 3–7 business days.
- International: 7–21 business days, depending on destination and customs.
Delivery times are estimates only and are not guaranteed. Delays may occur during busy periods, because of weather, customs, or carrier operations.
4. Tracking your order
Once your order ships, we will email you a tracking number so you can follow your shipment. If you have not received tracking information within 3 business days after your order confirmation, please contact us.
5. Customs, duties & taxes
For international orders, import duties, taxes, and customs fees are determined by the destination country and are the responsibility of the customer. These charges are not included in the product price or shipping cost.
6. Incorrect address or failed delivery
Please ensure your shipping address is correct before placing your order. If a parcel is returned because of an incorrect address or an unsuccessful delivery attempt, we will contact you to arrange re-delivery. Additional shipping charges may apply.
7. Damaged or lost shipments
If your order arrives damaged, or does not arrive at all, contact us within 7 days of the expected delivery date with your order number. We will arrange either a replacement or a full refund at no additional cost.
8. 30-day returns
You may return your product within 30 days of delivery provided it is returned in resalable condition together with all included accessories (two batteries, charger, and blade set). To begin a return, email us at email with your order number, and we will send you complete return instructions.
9. Refunds
Once we receive and inspect your returned item, approved refunds are issued to your original payment method, typically within 5–10 business days. For defective, damaged, or incorrect products, we also cover return shipping costs. Please refer to our Refund Policy for complete details.
10. Contact
Questions about shipping or returns?
Contact us at
email
or by mail to:
HEVERLE LTD
71-75 Shelton Street
Convent Gardens
London
WC2H 9JQ
United Kingdom